Detroit Mercy Accounts

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  Office 365 - Provides access to email

  Office 365 is a cloud-based solution providing access to Detroit Mercy email, as well as Microsoft office applications and file storage and sharing tools.  

  First Time Logging In

  Navigate to https://www.office.com

  Enter your full Detroit Mercy email address and password provided by Admissions or the Transfer Team.  

  Beware of Phishing Messages and Scams
  
  As administrators of the University's email system, the ITS department never has a need for a user's password. If someone is asking for it, always refuse to give it out.
  
  Messages that warn of certain activities (e.g. your account must be validated or it will be closed) or offers that sound too good to be true should be validated prior to taking any external action. Most warnings and threats are false. Most attempts to validate personal information are a part of an attempt to collect information for identity theft purposes. Never click on a link from an email that is pressuring. Never provide any personal data at the request of another. 
  
  If doubtful of the authenticity of a request, ask the webmaster of the company website to verify the request. Never simply click on a provided link as many spam messages contain false websites used to collect personal data. 

  Forgot Password?

  If unable to log in, use the "Forgot my password"  feature to regain access to your account.  If unable to provide authentication,  contact the Help Desk for assistance.  One of the following is needed for verification of identity:

  • A selfie including a government-issued photo ID and a paper stating today’s date may be emailed to  helpdesk@udmercy.edu. (Please see the example below.)
    
  • A government issued photo ID may be shown to the Help Desk staff on the lower level of the Student Union building on the McNichols campus. 

  Please Note: Passwords cannot be reset on behalf of another person.  

   

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  My Portal - Provides a self‐service capability

  My Portal provides a self‐service capability to all constituents of the University.

  • Current students use My Portal to register for classes, view class schedules, review and accept financial aid awards, make tuition payments, view final grades and request official transcripts.
  • Employees use My Portal to enter grades, submit purchase requisitions, review budgets, and perform other job functions as assigned.
  • Alumni use My Portal to review academic history records.
  • All constituents use My Portal to login to the Rave Emergency Alert system.  

  To log in, navigate to my.udmercy.edu. 

  Forgot Password?

  If you do not know your password, click on the "Forgot Password" link and enter your username.  Instructions on resetting your password will be sent to your Detroit Mercy email address.

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  TitanNet - Provides network access to network space

  TitanNet is used by employees and student employees across the University. TitanNet authenticates users to University computers and provides mapped drives for file storage.

  To log in, enter TitanNet credentials at the initial login screen of a University computer.  

  Forgot Password?

  Contact the Help Desk for assistance.  One of the following is needed for verification of identity:

  • A selfie including a government-issued photo ID and a paper stating today’s date may be emailed to helpdesk@udmercy.edu. (Please see the example below.)
    
  • A government issued photo ID may be shown to the Help Desk staff on the lower level floor of the Student Union building on the McNichols campus. 
  • A government issued photo ID may be shown over a Microsoft Teams video call with the Help Desk.  To contact the Help Desk, search the Teams Directory for "Help Desk."

  Please Note: Passwords cannot be reset on behalf of another person.