Frequently Asked Questions
When is payment due?Payment is due by the Friday before the first day of the semester. If you are mailing your payment, please mail it two weeks before the start of the semester to allow ample time for processing.
Can I make a payment online?
All credit/debit payments must be made online. Our cashier cannot take, in person or by phone, credit or debit payments.
Your information is available online by accessing your account information in TitanConnect. All credit/debit payments will be assessed a 2.75 percent convenience fee. A computer is available in the lobby for your use.
Checks and cash can still be paid to our cashier or online (electronic check). Check and cash payments can be made without the fee.
Can I make a payment by telephone?No, we are no longer able to accept payments over the phone. For information about how to pay if you are enrolled in TMS, go to the TMS web site: UDMercy.afford.com Their education counselors are available 8 a.m. to 10 p.m. weekdays and Saturdays 9 a.m. to 3 p.m.
When will I get my bill?If you register early you should receive a statement six weeks before the beginning of the term. If you register within six weeks of of the term, bills will be sent biweekly. All bills will be sent to your udmercy.edu email address. You may print your bill once you click into it. We will retain at least six months of bills for you to view and print.
What if I have no money, but have applied for grants or loans?Contact the Financial Aid Office and request a financial aid waiver.
What should I do if my financial aid is less than my bill?
I think there's an error on my statement; what should I do?
If the error is in the amount of financial aid that has been posted to your account, contact the Financial Aid Office at 313-993-3350.
For all other questions, please contact the Student Accounting Office at 313-993-1420.
I never attended class. Won't I be dropped automatically?No. It is your responsibility to drop a class once you have registered. Efforts are made to drop those students who have never attended classes; however, to ensure accurate record keeping, it is the responsibility of the student to file a Change in Registration form with the Registrar.
I did not pay anything. Why do I need to file for a refund?A tuition refund must be applied to a student account to remove tuition charges. Otherwise, charges stay on the account and continue to accrue service charges, and collection activity will continue.
If I file a Petition for Refund, will I get money back?Refunds are applied first to any financial aid source you received. If your student account has been paid with financial aid, the grants and loans will be returned to the funding agency. After the financial aid portion is adjusted, and if you paid tuition beyond that amount, a refund check will be issued to you.
If I file a petition for refund, under what circumstances are refunds granted?
Refunds are granted when circumstances beyond the control of the student prevent the student from attending class. Your request must be made one year from your date of withdrawal
- Medical/health issues.
- Unexpected employment conflicts (such as shift change or loss of job).
- Recalls to active duty in the military.
- Other situations beyond the control of the student, to be evaluated on an individual basis.
About the Lifetime Learning and Hope Scholarship Credits and Form 1098-T
To request a statement of your student account, please call 313-993-1421 or email your request to firstname.lastname@example.org. All requests must include:
- Your name
- Student number
- Calendar year of the statement you would like to be sent.
Why has Detroit Mercy sent me this Form 1098-T?The Taxpayer Relief Act of 1997 requires eligible institutions such as the University of Detroit Mercy to provide Form 1098-T to all students who were enrolled in a university program during the calendar year. An informational bulletin that will aid you in determining your eligibility has been included as well.
There is no amount on my Form 1098-T
That information is not required to be on your 1098. However, some financial information is provided in the letter that is attached to the Form 1098-T.
Please note: We do not provide payment information on your Form 1098-T — only charges, scholarships and grants.
What information is provided in boxes 4 and 5 on my form?Box 4 will be checked if you were enrolled at least halftime for any term for which you were enrolled during the year. Box 5 will be checked only if you were enrolled as a graduate student for all terms in which you were enrolled during the calendar year.
How much am I eligible to claim?
Under the Hope Scholarship Credit, taxpayers can claim a maximum credit of $1,500 (100 percent of the first $1,000 and 50 percent of the next $1,000 in eligible expenses).
Under the Lifetime Learning Credit, taxpayers can claim up to 20 percent of the first $5,000 in eligible expenses for a maximum credit of $1,000.
What kinds of payments count when determining my tax credit eligibility?Generally, only cash payments and student loans can be used when calculating the amount of eligible expenses paid. Consult your tax advisor.
My son or daughter was enrolled during the calendar year. Am I eligible for credit?You may be eligible if the student meets the criteria for the Hope or Lifetime Credit and he/she can be claimed as a dependent. However, you should consult your tax advisor.
Where can I find more information?Call the IRS taxpayer hotline at 800-829-1040 or visit their website at irs.ustreas.gov. Your tax preparer should also have information about these credits.